SportsMind: Client Profiles: Microsoft Profile

Microsoft Corporation:

A leading global company that develops, manufactures, licenses, and supports a wide range of computer software products for a multitude of computing devices.

Challenge:

Separated from the main Microsoft campus and corporate center, the company's field office teams sought to improve morale, establish a work environment built on open communication and trust, and advance performance.

Solution:

SportsMind led a series of team development training sessions for branch offices throughout the country over a two-year period. During the process, branch teams learned to assume accountability for results, develop new communications capabilities, successfully manage commitments and generate trust.

Result:

National sales improved at a pace that inspired envy among competitors. Instead of competing with one another, the sales teams developed a common language and a set of practices for cooperation and coordination. Customers also reported higher levels of satisfaction with products and services.

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