SportsMind: Client Profiles: Capital One Profile

Capital One Financial Services:

A leading-edge financial services company that has rapidly risen to the top of the credit card industry in the U.S., Capital One has a global customer base of 47.4 million with a managed loan portfolio totaling 59.7 billion dollars.

Challenge:

Capital One has experienced rapid growth in an industry where continual product and service innovation, high levels of productivity and total customer satisfaction largely determine market share. To support next-level growth, the company needed to communicate a clear, compelling vision of its future direction to external and internal stakeholders, while implementing strategies, building effective teams and developing leadership capabilities necessary to generate sustainable momentum. Capital One needed a partner to help develop new competencies in leadership and management, build communication channels and create an open learning environment within the company.

Solution:

SportsMind designed a series of customized training programs to help Capital One's senior managers develop cognitive, somatic and deep communications skills and competencies. Five major programs have been implemented over the past six years including:

• Experiential training that brought senior managers and their key staff together and taught them to act in unity.
• Interventions with several key divisions that created greater company-wide alignment and open communication.
• A nine-month education program that identified and implemented a common internal approach and language, while building an open learning environment throughout the company.
• A transformational, company-wide training program that expanded the organization's ability to adapt to changing markets. Currently, SportsMind is training 8,000 of Capital One's senior executives and middle managers in an ongoing effort to transform the company's corporate culture, while advancing overall productivity and profitability.

Result:

Capital One has continued to experience rapid growth over the past six years. Significant gains have been logged in productivity, improved team performance, reduced project costs and overall organizational effectiveness.

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