SportsMind: Client Case StudiesSportsMind: Client Case StudiesSome of our other clients include AT&T, Cisco, Microsoft, Intel, Capital One, Nike, U.S. Army, KLA Tencor, U.S. Olympic Ski and Rugby Teams and a host of consumer product/service and business to business organizations. Additional case studies are available, upon request.
The Challenge: Capital One has experienced rapid growth in an industry where continual product and service innovation, high levels of productivity and total customer satisfaction largely determine market share. To support next-level growth, the company needed to communicate a clear, compelling vision of its future direction to external and internal stakeholders, while implementing strategies, building effective teams and developing leadership capabilities necessary to generate sustainable momentum. Capital One needed a partner to help develop new competencies in leadership and management, build communication channels and create an open learning environment within the company.
The Challenge: The company's new president identified specific areas of improvement and change required to take the company to the next level of performance and competitive advantage including:
AT&T Wireless needed a partner to help install new capabilities and behaviors throughout its organization and achieve company-wide improvements.
The Challenge: Separated from the main Microsoft campus and corporate center, the company's field office teams sought to improve morale, establish a work environment built on open communication and trust, and advance performance.